Here are some useful videos to help you set up your Shop and Products.

Welcome to Heartizan!

Uploading a Simple Product

Variable Products

Shipping Video

SEO UPDATE

Shipping Country Codes

Country Code | Country
 
GB | United Kingdom
US | United States (Show States)

AU | Australia (Show States)

AT | Austria
CA | Canada (Show States)
CN | China (Show States)
HR | Croatia
CZ | Czech Republic
DK | Denmark
FI | Finland
FR | France
DE | Germany
GR | Greece
HK | Hong Kong (Show States)
HU | Hungary (Show States)
IS | Iceland
IN | India (Show States)
IE | Republic of Ireland
IT | Italy (Show States)
CI | Ivory Coast
JM | Jamaica
JP | Japan (Show States)
NL | Netherlands
NZ | New Zealand (Show States)
PL | Poland
PT | Portugal
RO | Romania
RU | Russia
SG | Singapore
SK | Slovakia
SI | Slovenia
ZA | South Africa (Show States)
ES | Spain (Show States)
SE | Sweden
CH | Switzerland
TH | Thailand (Show States)
TR | Turkey (Show States)
UG | Uganda
UA | Ukraine
AE | United Arab Emirates

FREQUENTLY ASKED QUESTIONS (FAQ)

What happens after I register my shop?

You will receive an email (please check your spam) with instruction on how to create a password, you can then log in with your username on the homepage log in. Your newly allocated Madmin will contact you via your email, your Facebook page or your profile. We will make several attempts to contact you, however you  can contact our Facebook page and leave us a message there too, https://www.facebook.com/heartofhandcrafting/

Your allocated Madmin will arm you with lots of information to help set up your shop, which will be under one link. Your Madmin will be your go to person to help but they can’t do your listings for you. All listings are approve only for a probation period to ensure that when they are published on to the Marketplace your customer can buy them until you are fully happy listing on your own.

 

What is a Madmin?

A Madmin is part of the Heartizan Team, they can be found in all 3 of our support groups, on the page and at any of our social media accounts. You will be allocated as soon as we can but you can also contact us to find out who you have been allocated to here hello@heartizan.uk.com

Your Madmin will then send you the links of our Information videos, which will show you how to list products, enter shipping, variables and the shipping codes. Please watch these videos and contact your Madmin if you need more help.

 

How will I get paid for my sales?

You will receive your money though PayPal which will be sent over to you via Friends and Family within 12 hours. Generally it is the same day, please make sure we have your PayPal address if it is not the one you used to register for your shop.

 

How do customers pay?

Customers can pay via Paypal or Stripe

 

Can a customer leave me a note?  

Yes you can do this via the main text of your listing, you can also enter a mailto link (your email) in the short description or enter a contact form.

 

How many images can I upload?

You can upload one photo as your featured image which will be the seen with your listing on the Marketplace and you can upload lots more to the gallery, this will be seen on your listing too once the customer clicks through.

 

What sizes are the image for my shop?

For best results, upload a square logo.
Max. File Size: 500kb
Min. Dimensions (W x H):300px x 300px

Use an online image compression service such as TinyPNG, to compress your images into a lower file size.

Max. File Size: 1mb (1000kb)
Min. Dimensions (W x H):1200px x 400px

Use an online image compression service such as TinyPNG, to compress your images into a lower file size.

Link to an external resource, such as Vimeo or Youtube.

 

Can I download the CSV file from Etsy to import to my Heartizan shop?

This is currently being reviewed by our site developers and we will let you know when it will be an option.

 

Can I sell patterns, downloads or files?

This is currently being tested, it is an option on the listings, however we are making sure it works and we will record an instruction video too.

 

What can I sell on the Marketplace?

Our Marketplace is for the sale of handmade goods only, please ask your Madmin if you need any clarification. We have a strict no copyright rule, if you have the rights to sell any music (copyright), images or patterns (design infringement) then please state this clearly on your listing.

 

Is there a contract or can I cancel at anytime?

There is no contract and you can cancel at any time, please inform your madmin and we will delete your shop. There are no cancellation fees. Please also read our .Sellers Terms & Conditions

 

When will my listing be approved?

We have to approve listings due to the high volume of vendors not entering their shipping costs and customers cannot purchase them without it. Your listing will get approved with 2 working days (generally quicker) if there are no issues,  such as no image or no shipping costs. We remove the approval on listings when you can list like a bad ass! If your listing requires your Madmin to make edits then this could take up to 5 working days, this is generally because the vendor does not see our message or doesn’t respond.

We do approve over weekends but this a reduced service, if you have something to list quickly please contact your Madmin.

 

Can I sell on Heartizan if I do not live in the UK?

Yes we have international sellers, please make sure your lead times are entered on your listings.

 

How do I know when I have sold an item?

You will be notified by email, this will include your sale and the customers details.

 

Do you have a Facebook Group?

We have 3 support groups which link to our packages:

The Crafters Display – £8 per month

https://www.facebook.com/groups/HeartizanSupport/

The Artisan Toolbox – £12 per month

The Imaginarium – £25 per month –  invite only groups

We also have a Sellers group, where you can have access to Madmin, support for your businesses and a place where you can connect with each other.

https://www.facebook.com/groups/289470661716264/

 

 

For more information on our packages please click here

 

Please also utilise your support groups and discuss any other issues with your allocated Madmin, they are there to help and support you

 

 

 

 

 

 

 

 

 

 

 

So much more than a Marketplace!

Pin It on Pinterest

Share This